Texas Pie Company offers online ordering for Pies to be shipped or picked up from our restuarant. Please indicate the day you'd like the pies to arrive or be picked up. Pies are shipped fresh baked via US Postal Service or UPS. Usually a pie will arrive at it's destination with two or three days travel time. It can be tracked through www.usps.com.
PLEASE NOTE: Some of our pies don't travel well. We can not ship Cream Pies or any product that requires refrigeration. Other pies are subject to having their fillings shift disastrously in transit, like lemon chess, buttermilk, and pumpkin pies.
Life's Short, Eat More Pie!
Texas Pie Company Shipping Terms & Conditions
We ship our pies fresh (never frozen) from our bakery in Kyle, Texas via US Postal Service, Priority Mail. We recommend you notify the recipient to be watching their mailbox, or mail carrier for delivery to ensure the quality of their perishable item. Shipments are processed through the US Postal Service, Click-n-Ship online system. The address you provide in your order must be accepted by the system as a deliverable address. Texas Pie Company will contact you via email or telephone to report an "undeliverable address", but we will not be responsible for delays caused by this. We will work with the sender to determine a deliverable address or make arrangements for alternative shipping methods if required. Extra fees may be required for alternative shipping methods (UPS, FedEx).
Though the Post Office does not guarantee a delivery date, they usually deliver Priority Mail in 2 or 3 business days - depending on the distance. For this reason We prefer to ship pies on Monday through Wednesday to avoid having these fresh pies sitting somewhere between Texas Pie Company and their destination over the weekend. We will consider shipping pies later in the week on an individual basis and contact the sender to discuss the most desirable timing.
We will include your message on a plain white cardstock. If you wish to provide your insert, ie. business card, greeting card, or other item, it is your responsibility to provide those two days before your shipments go out.
LOST OR STOLEN PACKAGES - Texas Pie Company is not responsible for packages lost or stolen after delivery confirmation is posted at www.usps.com Again, we highly recommend you inform the recipient to be watching for the arrival of the package.
SHIPMENT DELAYS - We have had great success with shipping our pies fresh through the Postal Service, but there's nothing we can do once the pie is out of our hands. For this reason, Texas Pie Company will not be responsible for delays resulting from bad weather, heavy volume, or other factors over which we have no control.
REFUNDS - If a pie is received damaged as a result of our packaging, or is in some way inferior in quality, Texas Pie Company will do our best to satisfy the customers claim. We may require proof (by photo of the product and/or package), and we reserve the final decision on whether to issue a refund or provide a replacement.
CANCELLATIONS - Cancellations must be made 48 hours prior to the 9 AM, Central Time of the shipping date.
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes, cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Shipping & Refund Policies
See Our Policies page for details about shipping and refunds.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.TexasPieCompany.com
This policy was last modified on 1/28/14
Texas Pie Company
202 W Center Street
Kyle , Texas 78640-9461